FAQ

Common Questions About Our Custom Products & Services

We’ve compiled answers to the most frequently asked questions to help you navigate your custom product journey. If you don’t find what you’re looking for, feel free to contact our customer service team for further assistance.

Customization Process

How do I start the customization process for a product?

The process is simple! First, browse our product page and select the custom product you want. Then, contact our customer service team through the website’s contact form, online chat, or provided email/phone number to share your customization requirements (such as design ideas, materials, quantity, etc.). Our team will guide you through the next steps, including creating an online sample for your approval.

Do I need to provide my own design files?

It’s not mandatory! For most products, you can share design ideas, reference images, or text content, and our design team will create the artwork for you. If you have existing design files, we prefer high-resolution formats like PNG (with transparent background), AI, EPS, or PDF to ensure the best printing quality.

Can I make revisions to the online sample?

Yes! We offer free revisions on the initial online sample until you are completely satisfied. Once you receive the sample, share your feedback with our customer service team, and our design team will adjust the design promptly.

Product & Material Details

What materials do you use for custom products?

We use premium, durable materials tailored to each product type:

- Greeting cards & business cards: Premium cardstock (matte, glossy, textured, recycled)

- Trading cards: High-quality cardstock with optional laminates (glossy/matte)

- NFC cards: Durable PVC, ABS, or recycled plastic

- Wood cards: Sustainable wood materials (bamboo, walnut, oak, pine)

- Music plaques: Wood, acrylic, metal, or composite materials

You can specify your material preferences during the customization process.

Are the QR codes and NFC chips on your products reliable?

Absolutely! We use high-precision printing technology for QR codes to ensure they are easily scannable. For NFC cards, we use reliable, industry-standard NFC chips (e.g., NTAG213, NTAG215, MIFARE Classic) that are compatible with most smartphones and NFC-enabled devices. We also test each QR code and NFC chip before production to ensure functionality.

Can I customize the size of my product?

Yes! We offer both standard sizes and custom dimensions for most products. For example, standard trading card size is 2.5" x 3.5", and standard business card size is 3.5" x 2". Just let our customer service team know your desired size during the order process.

Order & Payment

What payment methods do you accept?

We accept a variety of secure payment methods, including credit cards (Visa, Mastercard, American Express), PayPal, bank transfers, and other major online payment platforms. Payment terms will be outlined in the formal contract we sign before production.

Do you require a deposit?

For large batch orders (over 500 units), we may require a 30% deposit to start the design and production process. The remaining balance will be due after you confirm the online sample and before we begin full production. For small batch orders, full payment is typically required after sample confirmation.

Can I cancel my order after paying?

If you need to cancel your order, please contact us as soon as possible. Cancellations made before the online sample is confirmed will receive a full refund. If production has already started, a refund may be partial (depending on the progress of production) as we will have incurred material and labor costs.

Delivery & Shipping

How long will it take to receive my order?

Production and delivery will be completed within 14 days after you confirm the sample and make the payment. The specific logistics time varies depending on your delivery location and the selected logistics company. We will provide you with a tracking number once the order is shipped, so you can monitor the delivery progress in real time.

Do you ship internationally?

Yes! We offer international shipping to most countries and regions. Shipping costs will be calculated based on your location, order weight, and shipping method (standard/express). Our customer service team can provide you with a shipping quote before you place your order.

What if my order arrives damaged or defective?

We take great care in packaging our products to ensure they arrive safely. If your order is damaged or defective upon arrival, please contact our customer service team within 7 days of receipt and provide photos of the damaged/defective product and the packaging. We will arrange for a replacement or refund based on the situation.

FAQ