At 724funid.com, we strive to provide high-quality custom products that meet your expectations. This Refund and Return Policy outlines the terms under which you may be eligible for a refund or return of your order.
1. Eligibility for Refunds or Returns
1.1 Custom products are made to your specific requirements, so we do not offer refunds or returns for change of mind, incorrect customization requirements provided by you, or approval of an incorrect sample (unless the error was made by us).
1.2 You may be eligible for a refund or replacement if: (a) the product is damaged or defective upon arrival; (b) the product does not match the approved online sample (due to our error); (c) we fail to deliver the product within the agreed-upon time frame (excluding delays caused by force majeure or logistics issues beyond our control).
2. Process for Reporting Damages, Defects, or Errors
2.1 If you receive a damaged, defective, or incorrect product, you must contact our customer service team within 7 days of receiving the order. You must provide clear photos of the damaged/defective product, the packaging, and the shipping label, as well as your order number and a detailed description of the issue.
2.2 Our customer service team will review your claim and respond within 24-48 business hours. We may request additional information if needed.
3. Refund or Replacement Options
3.1 If your claim is approved, we will offer either a full refund or a replacement product, at our discretion. If a replacement is offered, we will ship the new product to you at no additional cost.
3.2 Refunds will be processed using the same payment method you used to place the order. Please allow 3-7 business days for the refund to appear in your account, depending on your payment provider.
4. Order Cancellations
4.1 You may cancel your order before the online sample is confirmed, and you will receive a full refund of any payment made.
4.2 If you cancel your order after the online sample is confirmed but before production has started, you may be eligible for a 50% refund (to cover design and administrative costs).
4.3 Once production has started, we cannot offer refunds for order cancellations, as we will have incurred material and labor costs.
5. Sample Orders
Sample orders are non-refundable, unless the sample is damaged, defective, or incorrect (due to our error). If you proceed with a bulk order after receiving a sample, the cost of the sample will be deducted from the total bulk order amount.
6. Shipping Costs for Returns
If the return is due to our error (damaged, defective, or incorrect product), we will cover the shipping costs for returning the product to us. If the return is due to your error (e.g., incorrect customization requirements), you will be responsible for the shipping costs.
7. Contact Us
If you have any questions about this Refund and Return Policy, please contact our customer service team through our website’s contact form, email, or phone number.